Return Policy for Equipment And Players:

Refunds on Equipment and any accessory returns or refunds will be made up to 14 days from purchase date. 

All Equipment and software must be in original manufactures packaging with all manufactures accessories included.

It must be shipped back to us in original packaging we sent to you.

All Non Defective Merchandise Returns will be subject to a 15% Restocking Fee.

If You Received free shipping from us , we will assess the free shipping charges additionaly.

Karaoke Players And Machines are returnable for exchange only, Not Refundable.

 We suggest shipping your package back with insurance coverage. After 14 days warranty issues will be covered according to manufacters Warranty Policy and shipping instructions.We will Not Be Responsable for Shipping Charges. 

Defective Players and Accessories:                                                        You Have 14 days from purchase date to Exchange Identical Items. Upgrades may be subject to additional shipping charges.You must Call or e-mail us at returns @5star karaoke.com After 14 Days You Will Be Referred To Manufactures Warranty.

Return Policy For Disc, Software and Music:

Due to copyright laws on software, music and Disc there are no refunds. You may exchange same defective products for identical products up to 21 days from purchase.It is customers responsibility to make shure the software or disc are compatable with your player.

Return Instructions:

You must call for Return Material Authorization number before sending any merchandise back to 5 Star Karaoke. No Products will be accepted with out a RMA.

• Return With Invoice
• Return Must Have RMA Number
• Allow 21 Days to be processed
• You Might Want To Insure you Package with Shipper

Return To:

5 Star Karaoke
16860 Grand Ave
Lake Elsinore CA 92530
Toll Free 1-800-970-8538

Phone 1-951 609-9106
Fax 1-951-609-9089